1e products are intelligent, complex, data driven tools. Allowing companies to monitor and automate software lifecycle within their enterprise.
Due to the products age, and lack of UX specialists input, the tool lacked modern UX standards as well as a human approach; so important when building digital products nowadays.
Although, mostly targeted for IT professionals, the tools needed to be more user friendly.
Visually, there is a lack of uniformity between products, as a unified design system has never been introduced to bring the individual products into a single suite.
Research and Analysis
After broad research and analysis, I created a documentation pin pointing the existing issues as well as proposal of system-wide improvements based on gathered data and market’s best practices.
Getting to know the user
Setting up personas, and creating user control groups
Performing user interviews and unmoderated usability tests.
Streamlining the experience
Planning out Information Architecture and global navigational system
Revisiting and improving user journeys
Creating a coherent and future-proof experience
Modular approach – Will allow to create a coherent and future-proof system to be handed over, used and expanded going forward. It will also ensure a consistency across the products.
Development – Assisting development team in creating react components for Single Application Platform
Interaction Design – Creation of user flow maps and interactive prototypes
Design System- Creation of unified modular Design System. Designed according to the WSAG 2.0 AAA Standards
Performing A/B tests, as well as setting up correct analytics should help understand if my assumptions where correct, and amend accordingly.